Our Standard Booking Conditions
Bookings whether made by telephone, e-mail, in person, in writing or over the internet are accepted by us on the following terms:
By making any Booking with us, you confirm that you accept these terms and conditions and agree to comply with and be bound by them.
These booking terms and conditions include a number of defined terms as follows:
Booking: a legally binding reservation for use of the Property, with a specified start and end date.
Contract of Hire: the legally binding contract between the Hirer and the Owner for the provision of the Property for the purposes of the Booking and related services.
Force Majeure Event: means (i) any event or circumstance not within a party’s reasonable control including, without limitation, acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic (if so categorized by a national or international health organisation), terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any law or any legally enforceable action taken by a government or public authority, which affects (directly or indirectly) the ability of the relevant party to perform a contractual obligation, collapse of buildings, fire, explosion or accident, or any labour or trade dispute, strikes, industrial action or lockouts and (ii) any binding legislation or law passed by the UK government or a UK public authority as a consequence of any of the events listed in (i).
Guest Price: the total price payable (which includes VAT, if applicable) by the Hirer for a Booking, comprising the property rental plus a booking fee and any additional charges that may apply to that Booking (e.g. in relation to pets).
Hirer: the person (“You”) making the Booking under these terms and conditions and by doing so entering into the contract of Hire with the Owner.
Owner: the owner of the Property which is the subject of the Contract of Hire. (Ms Joy Arthur, Trysor, Sarnau, Llandysul, Ceredigion, SA44 6QR)
Property: the holiday accommodation made available (subject to these terms and conditions) to the Hirer for use for the purposes of the Booking.
1. CONTRACT OF HIRE
The Contract of Hire is between the Hirer and the Owner of the property for which the Booking is made and shall be deemed to be made subject to these terms and conditions. The Booking is subject to these terms and conditions, which are governed by English law and the exclusive jurisdiction of the English courts. The Contract of Hire is effective only from the date and time that a written booking confirmation is sent out from us to the hirer. The Confirmation of Booking will show your booking details, the amount you have paid and the amount you still owe for the booking. As soon as you receive your Confirmation of Booking, you must check the details carefully. If anything is not correct, you should tell us immediately. We, acting reasonably, reserve the right to amend arrival (‘check in’) and departure (‘check out’) times so as to ensure the Property is ready for occupation, for example in response to a Force Majeure Event. So long as the Owner is acting reasonably, the Hirer will not be entitled to a refund in relation to a change in arrival or departure times.
For the avoidance of doubt, if we the deposit and/or full balance into our bank account, it will not mean we have accepted a booking unless we have issued the Hirer with a written Confirmation of Booking. Please do not make any other travel arrangements until we have issued you with a written Confirmation of Booking. If you book with us online, we will acknowledge that we have received your booking and then send a separate written Confirmation of Booking by e-mail to the e-mail address you have provided. If you book by post or phone, we will send your written Confirmation of Booking to you by post unless you tell us at the time of booking that you would prefer it to be provided by e-mail. It is your responsibility to check your e-mails regularly and to let us know about any change to your e-mail address.
The contract is for the hire of the Property for holiday purposes only. We does not accept Bookings from Hirers under 18 years of age and we reserve the right to cancel a Booking made by anyone who is (or who we reasonably believes to be) under 18 at the time the Booking was made.
2. INITIAL PAYMENT
Bookings will be reserved upon receipt by us of the required 50% deposit payment in cleared funds of one half of the total Guest Price. If the Booking is made less than 60 days before the holiday commencement date, the full Guest Price will be required to be paid at the time the Booking is made. Deposits can be paid by BACS transfer. In the case of web bookings, these can be paid online through our secure payment system.
3. BALANCE PAYMENT
The balance of the Guest Price will be due for payment 60 days before the holiday commencement date, and must be paid by 45 days before commencement of the holiday. On receipt of the full balance payment in cleared funds, advice on key collection arrangements and directions to the Property will be sent to the Hirer. The Owner reserves the right to cancel a Booking where full payment has not been received within 14 days after the due date as advised by us. The deposit paid on the Booking is non-returnable once the 60 day period before commencement of the holiday is exceeded.
4. METHOD OF PAYMENT
Payment details will be forwarded to guest upon provisional booking.
5. VALUE ADDED TAX
Not currently applicable
6. CONFIRMATION OF BOOKING
Once we have issued a written Confirmation of Booking, the Hirer is responsible for the total Guest Price as well as any extras as shown on the Confirmation of Booking. Amendments to bookings, where applicable and accepted by us , may be subject to an administration fee of £50 for each amendment. We reserve the right to adjust prices quoted on our website or on details to properties, due to errors or omissions or changes in the VAT status etc...
7. BOOKING CANCELLATION
If you wish to cancel your Booking you must inform us as soon as possible in writing (including by e-mail). The day we receive your notice to cancel is the date on which we will cancel your Booking.
If we are able to re-let all or part of the period booked, we will, at our sole discretion, consider a refund, less any shortfall in cost of the re-let booking, ) and less a handling charge of £90. Further, even if we are not able to re-let all or part of the period booked, we may (depending on your reason for cancellation), at our sole discretion, refund you all money you have paid for your Booking less a handling charge of £90.
Please note that if you cancel your Booking you will remain liable for full payment, subject to your rights pursuant to clause 16.
We recommend that all guests consider taking out a travel insurance policy, which may provide cover in the event of a cancellation.
8. BOOKING FEE
We do not charge a booking fee, but reserve the right to do so in the future.
We are animal lovers and welcome pets to Trysor. However, we ask that guests respect that in order to maintain our high standards and reputation; we have to impose some conditions.
Pets will only be allowed if notified of the type and number on the Booking Form.
We reserve the right to refuse a booking if the type or number of pets is deemed unsuitable for the property.
Pets on the beds are strictly forbidden and a charge for additional laundering will be made if pet hair is found on or in bedding.
We provide throws for the sofa and chairs and ask that guests use these to protect the furniture.
We ask that pets are not allowed on unprotected furniture.
Pets can only be left unattended in the property if guests are happy that they will be not be stressed by being left or cause any damage. Our experience, however, is that dogs, in particular, do not settle as well as owners expect and so it is advised that you don’t travel far when first leaving them.
We reserve the right to enter the property and to charge for pet-sitting services if we have concerns about the health or welfare of any animal. This includes vocalisations by dogs if deemed prolonged, excessive or is causing a nuisance.
We reserve the right to withdraw the right for guests to leave their animals unattended at or in the property.
All faeces must be cleared up and binned. Owners are liable for any damage caused by pets.
The use of accommodation and amenities, where offered, such as swimming pools, hot tubs, rowing boats, beach huts etc, is entirely at the Hirer’s risk and the Owner excludes all responsibility or liability for injury, or loss or damage to Hirer’ or visitors’ belongings.
Further,The Owner will not be liable to you, any member of your party or person visiting the Property during the period of your hire of it for any events outside the Owner’s reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances or any Force Majeure Events. Further, the Owner will not be liable to you for the withdrawal/removal of any facilities/amenities from/in the Property resulting from a Force Majeure Event.
Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure not for business purposes.
The property does not have a suitable and safe place to charge vehicles, so it is recommended you check prior to finalising your Booking if this is an essential requirement. If you are keeping an electric vehicle at the property, The Owner reserves the right to (i) charge additional fees if charging is, in the Owner’s opinion, excessive and/or (ii) refuse to allow electric vehicles to be charged if they do not think it is suitable/safe to do so.
Any damage to the electric system at the property through incorrect use, overload of the system or the use of a standard extension cable will be the responsibility of the Hirer. Should damage occur the costs of repair are the responsibility of the Hirer and are not covered by the accidental damage waiver.
11. PARTY NUMBERS/COMPOSITION
It is your sole responsibility to ensure that no more than the maximum numbers of persons, as stated in the brochure/website, occupy a Property during your Booking. The Owner reserves the right to refuse admittance or to require you to ensure that some people leave the Property if they believe that you are in breach of this obligation. No refunds will be given if admittance has been refused for this reason. Further, where properties specify a minimum age limit for guests, in no circumstances may any persons under the specified age limit, as stated in the brochure/website, stay at that Property. The Owner reserves the right to refuse admittance or to require proof of someone’s age if either believe that this restriction has been breached. No refunds will be given if admittance has been refused for this reason.
By completing a Booking, the Hirer certifies that they are authorised to agree to these Booking Conditions on behalf of all members of the party, including any changes. The Hirer must be over 18 years at the time a Booking is made and be a member of the party occupying the Property. The Hirer agrees to take responsibility for the acts and omissions of all members of the party in relation to the Booking and the Property. The Owner reserves the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the Property concerned.
12. YOUR RESPONSIBILITIES
For the duration of your stay at the Property, you will be responsible for the Property and will be expected to take all reasonable care of it. The Property and all equipment and utensils must be left clean and tidy at the end of the hire period. If a Property is not left clean and tidy, any additional cleaning costs will be charged to the Hirer. Should there be any specific health or mobility difficulties which may affect a party member; this must be pointed out at the initial reservation stage so that the suitability of the Property can be assessed. The Property (including any car parking spaces) must be vacated by 09.30 am on the day of departure.
All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party shall be payable on demand to us and we may also, at our discretion, refuse further bookings. The Owner has the right to enter the Property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Owner reserves the right to repossess the Property at any time where you or any member of your party has caused damage, and in such circumstances the Owner shall not be liable to make a refund of any remaining portion of the Guest Price.
14. ACCIDENTAL DAMAGE DEPOSIT/WAIVER
We reserve the right, at our discretion, to require a damage deposit at time of booking.
The Accidental Damage Deposit is due with the balance of the Guest Price and it will be cashed on receipt and held by us to be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party. The balance of the Accidental Damage Deposit will be returned to you within 7 working days of the departure date. Where such costs exceed the Accidental Damage Deposit you agree to pay such excess to the Owner promptly and in any event within 14 days of being notified.
The Accidental Damage Deposit covers the costs of making good any loss or damage to the Property and/or its contents caused through act or omission during the period of the Booking by you or other members of your party up to the value of the Accidental Damage Deposit for the booked Property. Where any such damage caused exceeds this amount, you agree to pay to us, upon written demand, any reasonable costs incurred by or on behalf the Owner to make good any such loss or damage above the predetermined amount. Criminal or wilful damage will not be covered by the Accidental Damage Deposit.
The Owner will take every care to ensure the accuracy of the Property descriptions. All information in our website is given in good faith and is believed to be correct at the time of going to press, but the Owner cannot be held responsible for changes beyond their control, which may become known after publication of this literature. The Owner's description of the property shows what amenities that property has but generally does not state what is not in the self-catering property.
16. AVAILABILITY AND FORCE MAJEURE
The Contract of Hire is made on the understanding that the Property will be available for the dates stated. In the unlikely event that a Property is not available during the period of the Booking as a result of a Force Majeure Event or if the Hirer cannot legally travel to the Property as a result of a Force Majeure Event, then either (i) the Owner may be forced to cancel the Booking and you will be advised as early as possible or (ii) you must write to us as soon as possible to inform us as to the Force Majeure Event and its effects on your ability to legally travel to the Property.
In the event of such a cancellation, or in the unlikely event that the Owner is forced to cancel the Booking due to circumstances or events outside their reasonable control, the Hirer will have the choice of the following options:
- to transfer the Booking to a later date and/or another property free of any administration charges, subject to availability - the Hirer will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower;
- to request a voucher with a redemption value equal to the amount previously paid for the Booking - the voucher terms and conditions will be available to the Hirer before they make their choice under this clause; or
- to obtain a refund of the amount already paid for the Booking .
- The Hirer will have to contact us in order to access these options.
The Hirer will not as a result have any further claims against the Owner.
17. PROPERTIES WITH CHARACTER
You have chosen to holiday in a rural area in an older property, remember that much of its character and charm is due to its age. Trysor Holiday Cottage is well over 100 years old and was built long before the days of damp proof courses and cavity walls so some may show signs of damp, particularly in long spells of wet weather. The Owner will do their best to ensure that the background heating is kept on sufficiently to compensate, even when the Property is empty. Condensation can be alleviated by opening windows and allowing the air to circulate. If you have any concerns, please talk to us at the time of making your Booking. Also, please remember that should traditional property features (steep stairs or low beams, for example) be a problem for any member of your party, you must consider and mention this prior to booking.
Please remember that properties in the country do attract spiders and therefore cobwebs. It does not mean that the Property is dirty or has not been cleaned as cobwebs can be spun almost as quickly as they have been cleaned away! In rural areas please be tolerant of the sounds and scents that you may encounter, they are all a part of the countryside experience!
18. COMPLAINT PROCEDURE
We aim to provide a high level of customer service and want all of our guests to be completely happy with their holiday. In the unlikely event that you have any issues with your accommodation, please get in touch with us as soon as possible during your stay so that we can do our best to put it right.
If the Hirer wishes to make a complaint about anything connected with the hire of the Property, they should contact us as soon as reasonably possible prior to departure. In the event the Hirer does not have phone reception at the location where they are staying, the Hirer must make reasonable efforts to make a call from a nearby public telephone, send us an e-mail or visit our farm across the road. We will then deal with your complaint and take action to resolve it) as soon as reasonably practicable.
Compensation will not be considered for any complaints that are made after the hire has ended, or where the Hirer has denied the Owner the opportunity to investigate, address or remedy the issue during the Hirer’s stay.
The Owner cannot accept responsibility or liability for work taking place outside the boundary of the Property, or for noise or nuisance resulting from third party activity over which the Owner has no control.
19. BEST PRICE GUARANTEE
We guarantee you always get the lowest price when you book your holiday property directly through us. To qualify for our Best Price Guarantee, you must find the same property, for the same party size, over the same date period and notify us within 24 hours of your booking, in writing by post or e-mail. The lower price must be viewable by anyone prior to booking and bookable by anyone, i.e. not a negotiated rate, a member rate, an offer applicable to only part of your stay or an offer which requires a credit card number or code to see. This Best Price Guarantee does not apply to any optional extras, service charges or other fees and excludes changes in currency conversion rates. The same property must be available for booking at a qualifying lower price in the same currency when we validate your claim.
We will assess your claim within 48 hours of receipt of all required information. If your claim is successful, we will notify you in writing by post or e-mail and refund the difference or adjust your outstanding balance. Only one claim may be submitted per Booking.
We reserve the right to reject claims under this clause 19, if we believe that the Best Price Guarantee is being intentionally abused or manipulated to circumvent its intent. A claim may be invalidated if you make any changes to the Booking after the claim has been submitted and approved.
20. DATA PROTECTION
At all times your data will be held securely and protected in line with obligations under UK data protection legislation.
Each of the paragraphs in these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is situated.
These Booking Conditions supersede any previous issues.
Ms Joy Arthur, Trysor, Sarnau, Llandysul, Ceredigion, SA44 6QR